Terms and Conditions of Service

1. Introduction and commercial policy
VF FASHION SRL manages the akep.it website. VF FASHION SRL is registered in the Bari Company Register with company number, tax code, and VAT number IT08695280720, with registered office and administrative headquarters in C.DA POZZO DELLO RUSSO (ZI)
70038 TERLIZZI (BA). The following General Conditions of Sale refer exclusively to the presentation, offer, forwarding, and acceptance of purchase orders for products on the aforementioned website.

To purchase through our site, you must meet the following conditions: be over 18 years of age; have a valid personal email address; be eligible to enter and form legally binding contracts; and possess a credit card for certification and payment: American Express, Visa, or MasterCard; and/or have a PayPal account.
Purchases can only be made for items advertised on the aforementioned website and while stocks last. Our web sales channel is intended exclusively for all users who are "end consumers," meaning any natural person acting on the aforementioned site for purposes unrelated to their commercial, entrepreneurial, or professional activity. VF FASHION SRL reserves the right to refuse to process orders that do not comply with its sales policy.

2. Conclusion of the contract
Before completing the purchase of one or more products, it is essential that the user registers by following the guided purchase procedure and the consequent acceptance of all the sales clauses in addition to the provisions of point 1 of these General Conditions of Sale.
Before proceeding with the final purchase of products, the user is required to accept these General Conditions of Sale and Use of the site and to verify the data entered. Please note that users who do not agree with some or even just one of the terms and conditions set forth in the General Conditions of Sale are invited not to submit the order form for the purchase of products on the aforementioned site. At the end of this data entry phase, the user must complete the payment for the order to finalize the contract. After payment, the purchase order is processed by the seller, who will send an email confirming receipt of the order. Once payment, personal and shipping details have been verified, and the availability of the ordered product has been verified, the seller will consider the contract concluded and will confirm the execution of the order by email with all relevant information. Please note that the seller may cancel purchase orders that do not provide sufficient guarantees of solvency, are incomplete, incorrect, or if the products are unavailable. In these cases, the user will be informed via email that the contract has not been concluded and that the seller has not processed the order. In particular, in the case of products that were no longer available or on sale at the time of the last access to the site (or sending the order form) but are subsequently no longer available, the seller will promptly communicate the unavailability of the products ordered, in any case within thirty (30) days from the day following the day on which the order was sent.
In the event of a contract not concluded but which has generated a payment of the price, VF FASHION SRL will immediately refund the amount already paid by the user.

3. Guarantees
Only Akep-branded products are offered for sale on akep.it; the seller does not sell used, defective, or substandard products. The essential characteristics of the products are presented on the aforementioned website within each product page. However, the images and colors of the products offered for sale may not correspond to the actual products due to the Internet browser and monitor used, and no exceptions can be made by the consumer in this regard.

4. Modification and updating of the General Conditions of Sale
The General Conditions of Sale may be amended from time to time, also in light of possible regulatory changes. The new General Conditions of Sale will be effective from the date of publication on the aforementioned website. Orders accepted prior to the amendment are subject to the previous General Conditions of Sale. If you do not agree, in whole or in part, with these General Conditions, you are requested not to use the website.

AKEP WARRANTY CONDITIONS

AKEP products come with a full two-year warranty to the original owner against defects in materials or workmanship.

If a product fails due to a manufacturing defect, we will repair or replace it (subject to availability) free of charge or refund the customer, at our discretion. This warranty does not cover damage caused by accident, misuse, negligence, laundering, normal wear and tear, or the natural deterioration of colors and materials that occurs over time and with prolonged use. Currently, a repair fee will be charged for items not covered by our warranty.
For more information on how to return damaged or defective items, contact us on WhatsApp: +393297352607

What are the conditions of the AKEP guarantee?

AKEP products come with a full two-year warranty to the original owner against defects in materials or workmanship.

If a product fails due to a manufacturing defect, we will repair it free of charge, replace it (if the same item is still available), or refund the customer at our discretion. This warranty does not cover damage caused by accident, misuse, negligence, washing, normal wear and tear, or the natural deterioration of colors and materials that occurs over time and with prolonged use. Currently, a repair fee will be charged for items not covered by our warranty.

To evaluate the warranty, the consumer must return the product to the AKEP retailer where it was purchased, showing the original purchase receipt. If the item was purchased from the AKEP online store, you must provide the order number as proof of purchase and provide photos of the defect in question. Then, return the item following our Return Policy and be sure to indicate "Defective Item" as the reason for return. If the 14-day return period has expired, contact us on WhatsApp: +39 32 973 52607

If my item is not covered by warranty, can you still perform repairs?

Accidental damage such as rips, tears, burns and holes are not covered under the terms of our warranty.

Currently, a repair fee will be charged for repairs of items not covered by our warranty. The company reserves the right to assess in advance, on a case-by-case basis, whether the repair is feasible and manageable.

Will my AKEP product be repaired, replaced, or refunded?

If your AKEP product fails to function or is damaged due to a manufacturing or workmanship defect, we will repair or replace (subject to availability) that item or issue you a refund based on the nature of the damage.

Do I have to pay shipping to return an item under warranty?

• I purchased my product from the AKEP online store:
  AKEP covers the shipping costs for items covered by our warranty.
• I purchased my product from an authorized AKEP dealer/AKEP store:
  The store will evaluate the type of damage on a case-by-case basis and, once the defect is verified, will be required to collect the damaged item. The customer must attach proof of purchase that complies with the legal warranty terms (2 years). Only if the two conditions above are met will the store send the damaged item to the relevant AKEP department, and AKEP will repair/replace it and ship the repaired product to the authorized store's address or to the AKEP store.

AKEP covers the costs for items covered by our warranty. For items not covered by the warranty, a repair fee will be charged.

To return damaged or defective items, contact us on WhatsApp: +393297352607